Managed Services

As a managed service provider IBS remotely manages your IT infrastructure and/or end-user systems, typically on a proactive basis by the providing you required resources for a smooth day to day IT operations. Our team of certified processionals with vast amount of domain expertise will troubleshoot and remediate issues with servers and endpoint devices and can manage numerous IT systems simultaneously. To keep your labor costs in check and improve efficiency, IBS employs remote monitoring system to keep tabs on your IT functions. We provide our customers of all sizes the advantage of predictable IT support costs. And follow a proactive approach, which will help them prevent IT problems from occurring and therefore from disrupting business operations.

IBS OFFERS MANAGED SERVICES BUT NOT LIMITED TO:

• Small and Medium Sized Businesses
• Small companies who have limited in-house IT capabilities
• Companies who have hiring limitations
• Large Enterprises

WHAT Intelligent Business Solutions HAS IN STORE:

• Support through Remote Sessions
• Infrastructure Management
• Application Management
• Security Operations
• Phone & email support
• Personal visits by the technicians at the office location
• Regular network health checkup/maintenance
• Installations & Configurations
• Post Business hours & Weekend Support
• Software & Hardware Recommendations

IBS’s METRICS EVALUATION & REPORTING PROCESS

IBS has a successful track of maintaining SLA metrics of 90% and above. IBS provides you all the information for your records which includes but not limited to:

• Overall incident reports
• Service request response time reports
• Service Request completion report
• IT Assets report
• Incremental IT Assets report.